Frequently Asked Questions
We recommend you first take a look at our size guide, right here. The most accurate way to determine your size is to take measurements of your Bust, Hips, and Waist. You can do this with a soft measuring tape or a piece of string/ribbon and a measuring tape. If you have no way of measuring, we advise you to cross-compare our size chart and the sizes that you typically shop for. If you are still unsure, please feel welcome to email us at contact@mettamadeinhamilton.ca
We HIGHLY recommend that you wash cold (machine wash, gentle setting) and lay flat or hang to air dry. This will maintain the integrity of the bamboo fabric and ensure it lasts longer.
Bamboo fabric does wrinkle when folded for long periods of time. We recommend that you hang your garments or steaming them to relax any wrinkles. Do NOT iron Bamboo fabric. You may steam your garment with a clothing steamer, or hang your garment in a bathroom and let the steam from a warm shower naturally pull out any wrinkles :)
METTAMADE Clothing is designed in our home studio in Hamilton. Our classic styles are sewn in a womxn-run factory in Toronto. Our Made-To-Order garments are sewn in-house by one of our three home sewists in Hamilton.
Ready-to-ship items are shipped within 1-2 business days of receiving your order. Our made-to-order garments take 1-2 weeks to cut and sew. Once an order is shipped, you will receive an email with your tracking information.
Shipping within Ontario takes approximately 1-2 business days. Shipping across Canada takes approximately 3-10 business days. Shipping to the United States may take 5-10 business days.
Made-To-Order means garments are cut and sewn upon order to minimize waste. This allows us to test the popularity of newer styles. Most of our classic styles are favourites that we have produced in small batches in a Womxn-run Factory in Toronto.
Shipping is free for all orders to Canada and the United States. Orders shipped outside of these areas are charged a flat fee of $20 CAD.
Yes. For wholesale inquiries, please contact us at contact@mettamadeinhamilton.ca with the subject line: WHOLESALE
We do offer certain types of customizations and alterations on garments. We charge a flat rate $25 for custom work (this is regardless of whether you are having one or multiple garments altered). If you know that your garments will need altering, you may add the Custom Flat Fee $25 to your shopping cart.
However, the types of customizations we do ONLY include the following:
• Hemming pants, dresses, jumpsuits, and tops
• Lengthening pants, dresses, jumpsuits, and tops
• Lengthening the elastic in the waistband of a pant
• Shortening the elastic in the waistband of a pant
• Removing pockets in a pant, jumpsuit, tunic
Customizations that we DO NOT do include the following:
• Anything that will require changing or adapting of a style or garment pattern
• Adding pockets to garments
• Changing the width of a pant
• Changing the width of a top or dress
• Adding or removing sleeves from a garment
We offer a full refund on full-price items, within 30 days from the date the item was shipped from our shop to the customer. For example, if an order was shipped from METTAMADE to a customer on May 1, the customer has until May 31st to request a return/refund.
Garments must be clean, unwashed and have all labels and tags attached.
If you purchased an item with a promo code, we can only offer an exchange or store credit on garments within 30 days from the date the item was shipped from our shop to the customer. Garments must be clean, unwashed and have all labels and tags attached.
However, any styles that were purchased while on “Sale”, “Final Sale” or “Last Chance” are non-refundable/non-exchangeable.
For any questions regarding returns, please email contact@mettamadeinhamilton.ca.
Metta is a buddhist term translated as “loving-kindness.” Co-Founders Carol Davies and Morgan MacDonald learned of the term while studying Mindful Self-Compassion. They learned of Metta meditation, which is a practice that calls upon an individual to channel loving-kindness, and eternal benevolence towards all other living beings. In the context of Mindful Self-Compassion, one would also practice setting the intention of loving-kindness towards oneself.
We decided on the name METTAMADE because our clothing is designed with loving-kindness of the natural environment and of all human bodies. We produce in small batch and made-to-order to minimize any waste and we design garments that are inclusive of all body types and sizes, with an emphasis on adapting to weight fluctuations and lifestyles (business casual, athleisure, and lounge).
If you are looking for a particular style that is no longer listed on our website, please email us at contact@mettamadeinhamilton and we will add you to the waitlist for when this style is re-released.