Shipping & Returns

SHIPPING:

We are proud to say that we produce our styles in small batch quantities to reduce risk of waste.

All items are ready to ship. Our current order processing times are approximately 2-5 business days. Delivery times will vary depending on destination. We offer free shipping on Canadian and US orders over $150 (this is automatically calculated at checkout).

We currently ship to the following countries: Canada, United States, Australia, France, UK, Ireland, Germany and the Netherlands.


CURBSIDE PICK UPS:

If you are local to the Hamilton area, we offer the option to select free curbside pick-ups at our studio at 49 Glen Road in Hamilton. Please note, as we are a small team, we have limited curbside pickup hours. If you select curbside pickup at checkout, we will email you directly to arrange a pick up time, once your order is ready.


EXCHANGES & RETURNS:

We want you to love your METTAMADE clothing! Since we are a small business and produce in small batch quantities, we currently accept returns and exchanges on full priced items only, as long as the request to return/exchange is made within 7 days of you receiving your order.  

All sale or discounted items are final sale. This applies to orders placed with discount or promo codes at checkout, with the exception of e-gift card codes. We cannot accept garments that have been washed, damaged, or have perfume or makeup on them.

All items purchased from the Friends of Mettamade boutique are non refundable

If you wish to exchange your order for a different size, colour or style, we kindly ask that you place a new order and follow the return instructions below. This ensures that you receive the exact piece you want (as quantities are limited). 

Returns may take 3-7 business days to process, from the day it's received by our warehouse. The cost of shipping the returned item to our warehouse is the responsibility of the customer at this time.

Please email returns@mettamade.ca to request a return or exchange for your full priced item.

We are eager to work with you to ensure you have a garment that feels perfect to you.