Shipping & Returns

SHIPPING:

All items listed online are ready to ship. Our current order processing times are approximately 2-5 business days. Delivery times will vary depending on destination. We offer free shipping on Canadian and US orders over $150 (this is automatically calculated at checkout).

We currently ship to the following countries: Canada, United States, Australia, France, UK, Ireland, Germany and the Netherlands.

CURBSIDE PICK UPS:

If you are local to the Hamilton area, we offer the option to select free curbside pick-ups at our studio at 49 Glen Road in Hamilton. Please note, as we are a small team, we have limited curbside pickup hours. If you select curbside pickup at checkout, we will email you directly to arrange a pick up time, once your order is ready.


EXCHANGES & RETURNS:

We want you to love your METTAMADE clothing! Since we are a small business and produce in small batch quantities, we currently accept returns and exchanges on full priced items only, as long as the request to return/exchange is made within 7 days of you receiving your order.  

The cost to return or exchange full-priced items is FREE for Canadian orders.

All sale or discounted items are final sale. This means they are not eligible for return or exchange. This applies to orders placed with discount codes or promo codes at checkout (eg. 20% off storewide sales), with the exception of e-gift card codes and affiliate/ambassador/rose retreat promo codes.

We cannot accept garments that have been washed, damaged, or have perfume or makeup on them.

All items purchased from the Friends of METTAMADE boutique are non refundable

If you wish to request a return or exchange, please use our Self-Serve Returns Portal. Be sure to have your Order Number and Postal/Zip Code ready.

If you have any questions, please email  returns@mettamade.ca.

We are eager to work with you to ensure you have a garment that feels perfect to you.  

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